WELCOME TO THE BLACK GOLD CUSTOMER SERVICE CENTER! Our unconditional guarantee is simple: If the original owner has a part break for any reason, it will be replaced or repaired at no additional charge. Warranty Technology Catalog Military Discount General Questions Contact UsWarranty QuestionsHow does Black Gold’s unconditional guarantee work?We have a lifetime unconditional warranty. This will cover any manufacturer defect or user error as long as you have all the parts and pieces. All you need to do is throw it in a box with your name, address, phone #, and a brief description of what is going on and we will get you taken care of. Send it to the address below.Black Gold Warranty461 B Jetway DriveBelgrade, MT 59714What is the warranty process?All you need to do is throw it in a box with your name, address, phone #, and a brief description of what is going on and we will get you taken care of. Send it to the address below.Black Gold Warranty461 B Jetway DriveBelgrade, MT 59714Technology QuestionsDo you have a dovetail that will fit in the new Bridgelock system?Yes, our standard dovetail bar will fit in the Bridgelock system. Please visit this link to place an order:https://shop.blackgoldsights.com/collections/accessories/products/dovetail-bar-and-baseCan I attach my Black Gold sight to the Picatinny rail system?Yes, Black Gold makes a Picatinny rail called the Quick Link that will fit any of our sights. Please visit the link: https://shop.blackgoldsights.com/products/quick-link-sight-adapterDo I need a back pin or a front pin for my replacement pin?The pins are on 2 different rails on the pin rail when trying to get a closer pin gap for faster bows. The rail that is closest to the target at full draw is the back rail and the one that is closest to the shooter is the front rail.Can I put the Pro pins in my Ascent?No, the Pro pins are unique to the Pro series only. They will not fit in any non-Pro sight.What if you do not have a sight tape for the speed of my bow?We build the 54 most common tapes but do not go below 244.5 or above 324. if you need a tape that is slower or faster, you will need to build your own tape. There are multiple programs online to do this.How do I maximize the amount of travel in my moveable sight?1. By putting the pins in the bottom of the housing you will move the guard up. This will make more clearance for the fletching and maximize your travel.2. You can also move the sight closer to the riser with a Dovetail or Mountain Lite base to bring your pin gapping closer together.Note: At some point, everyone’s fletchings will start hitting the housing. That is your maximum adjustment range. You will not be able to get any more travel out of the sight as long as you have maximized the amount of travel that can be achieved for your setup.Please call us directly with any further questions.How do I install a new pin?Please check out this video for more information:https://www.youtube.com/watch?v=wuL3_Z9hsbQ&t=27sPlease call us directly with any further questions.How do I replace a micro windage bar?Please check out this video for more information: https://www.youtube.com/channel/UC7C2AW8x8vkWBdbuFP80hgA/videosPlease call us directly with any further questions.How do I choose the correct sight tape?Please check out this video for more information:https://www.youtube.com/watch?v=S0KcUbGWxxo&t=100sPlease call us directly with any further questions.How do I set my sight axis?Please check out this video for more information:https://www.youtube.com/watch?v=XvwXaOGwAVI&t=11sThis is done on a jig in the video but can be done on any level surface. A door jam, vice, or any surface that you make sure is level will suffice.My pro pins are not engaging. What am I doing wrong?There are 2 stainless steel bolts for each pin on the Pro. The bolt that is elevated in the center is the engagement bolt. This drops a block into the back of the pin to engage the micro-adjust. The bolt that is offset to the side is the lock bolt. To engage the pin, you will need to turn the engagement bolt counterclockwise 3 rotations for the block to engage the pin. The lock bolt will need to just be cracked open.Please visit the following video for more information:https://www.youtube.com/watch?v=NtViyoQyxFU&t=81sPlease call us directly with any further questions.CatalogWhere can I find the current Black Gold catalog?You can view the current Black Gold catalog here.Military DiscountDoes Black Gold have a military program?All discounts are run through our Dealer base. Please reach out to your local Dealer.General QuestionsWhere are Black Gold sights made?Black Gold Sights are American-made. They are machined, anodized, built, packaged, and shipped out of our facility in Belgrade MT.Can I order directly from Black Gold?Absolutely. Our products can be ordered directly through the Black Gold Store. Located here.How long will it take to receive my sight if I order directly from Black Gold?Please call us directly to hear about our current lead times.Contact Us461-B Jetway DriveBelgrade, Montana 59714Phone: (406) 388-9060Email: [email protected]Fax: (406) 388-4792Hours: Monday—Friday: 7:30am—4:30pm (MST)461-B Jetway DriveBelgrade, Montana 59714Phone: (888) 689-1289Email: [email protected]Fax: (406) 388-4792Hours: Monday—Friday: 7:30am—4:30pm (MST)
